---
title: obi® Service Outage, September 1st 2023
description: Service outage information
---

[Skip to content](https://university.obi.io/en/knowledge/obi-service-outage-september-1st-2023#main-content)

English

Show submenu for translations

[![logo-indigo](https://university.obi.io/hubfs/logo-indigo.svg)](https://university.obi.io/en/knowledge?hsLang=en)

Open main navigation

Close main navigation

- English
  
  Show submenu for translations
- [Contact us](https://obisoftware.atlassian.net/servicedesk/customer/portal/7)

[Contact us](https://obisoftware.atlassian.net/servicedesk/customer/portal/7)

 Let's help you get started with Obi

- There are no suggestions because the search field is empty.

1. [Obi University](https://university.obi.io/en/knowledge?hsLang=en)
2. [Service Announcements](https://university.obi.io/en/knowledge/service-announcements?hsLang=en)

# obi® Service Outage, September 1st 2023

## Service outage information

**The obi® team would like to notify all users of a service outage which occurred this morning, Friday September 1st 2023, between 2:34am and 8:12am:**

- During this time users were unable to log into their obi account on web or mobile.
- This outage was the result of an OS error that occurred during daily data back-ups, and not caused by an external breach.
- The root cause of this error has been resolved and steps have been taken to reduce the risk of this event reoccurring.

**For full details, please see attached incident report.**

![obi Incident Report 1st Sept 2023-1](https://university.obi.io/hs-fs/hubfs/obi%20Incident%20Report%201st%20Sept%202023-1.png?width=688&height=973&name=obi%20Incident%20Report%201st%20Sept%202023-1.png)

 

![obi Incident Report 1st Sept 2023-2](https://university.obi.io/hs-fs/hubfs/obi%20Incident%20Report%201st%20Sept%202023-2.png?width=688&height=973&name=obi%20Incident%20Report%201st%20Sept%202023-2.png)

 

- [Obi® General Navigation](https://university.obi.io/en/knowledge/obi-general-navigation?hsLang=en)
- [Latest Product Updates](https://university.obi.io/en/knowledge/latest-product-updates?hsLang=en#main-content)

    - [Product Update Videos](https://university.obi.io/en/knowledge/latest-product-updates?hsLang=en#product-update-videos)
    - [Release Notes](https://university.obi.io/en/knowledge/latest-product-updates?hsLang=en#release-notes)
- [Service Announcements](https://university.obi.io/en/knowledge/service-announcements?hsLang=en)
- [Project Set-up](https://university.obi.io/en/knowledge/project-set-up?hsLang=en#main-content)

    - [Permissions](https://university.obi.io/en/knowledge/project-set-up?hsLang=en#permissions)
    - [User Management](https://university.obi.io/en/knowledge/project-set-up?hsLang=en#user-management)
- [Project Management](https://university.obi.io/en/knowledge/project-management?hsLang=en#main-content)

    - [Planning Conditions](https://university.obi.io/en/knowledge/project-management?hsLang=en#planning-conditions)
    - [Queries](https://university.obi.io/en/knowledge/project-management?hsLang=en#queries)
    - [My Task](https://university.obi.io/en/knowledge/project-management?hsLang=en#my-task)
    - [Meeting Minutes](https://university.obi.io/en/knowledge/project-management?hsLang=en#meeting-minutes)
- [Document Management](https://university.obi.io/en/knowledge/document-management?hsLang=en#main-content)

    - [File Manager (CDE)](https://university.obi.io/en/knowledge/document-management?hsLang=en#file-manager-cde)
- [Design Management](https://university.obi.io/en/knowledge/design-management?hsLang=en#main-content)

    - [Design Deliverables](https://university.obi.io/en/knowledge/design-management?hsLang=en#design-deliverables)
- [Quality Management](https://university.obi.io/en/knowledge/quality-management?hsLang=en#main-content)

    - [Inspection Plan Overview](https://university.obi.io/en/knowledge/quality-management?hsLang=en#inspection-plan-overview)
    - [Inspection Plan Timeline](https://university.obi.io/en/knowledge/quality-management?hsLang=en#inspection-plan-timeline)
- [obi® Inspection App](https://university.obi.io/en/knowledge/obi-inspection-app?hsLang=en#main-content)

    - [IFCOs (Issues for closing out)](https://university.obi.io/en/knowledge/obi-inspection-app?hsLang=en#ifcos-issues-for-closing-out)
    - [Inspections](https://university.obi.io/en/knowledge/obi-inspection-app?hsLang=en#inspections)
- [Obi ESG](https://university.obi.io/en/knowledge/obi-esg?hsLang=en#main-content)

    - [Product Help Articles](https://university.obi.io/en/knowledge/obi-esg?hsLang=en#product-help-articles)
    - [General Navigation](https://university.obi.io/en/knowledge/obi-esg?hsLang=en#general-navigation)
    - [Consumptions & Emissions](https://university.obi.io/en/knowledge/obi-esg?hsLang=en#consumptions-emissions)
- [Legal Documentation](https://university.obi.io/en/knowledge/legal-documentation?hsLang=en)
- [Competition T&Cs](https://university.obi.io/en/knowledge/competition-tcs?hsLang=en)
- [Catalyst BRPD Guides](https://university.obi.io/en/knowledge/catalyst-brpd-guides?hsLang=en)

[![catalyst-green-1](https://university.obi.io/hs-fs/hubfs/catalyst-green-1.png?width=125&height=31&name=catalyst-green-1.png "catalyst-green-1")](https://www.catalyst-group.com/)

<https://www.facebook.com/> <https://www.twitter.com/> <https://www.instagram.com/> <https://podcasts.apple.com/> [mailto:email@email.com](mailto:email@email.com)

Copyright © 2025, Catalyst/Obi